General terms
I. SUBJECT
Art. 1 (1) The present general conditions are intended for regulation of the relations between the company Packet Bouquet LTD, entered in the Commercial Register at the Registry Agency with UIC 206356279, with seat and address of management Sofia, Dianabad, 10 Sv. Pimen Zografski Str., apartment 16, hereinafter referred to as the SUPPLIER, and the clients of the services provided through the e-shop buketvkolet.bg, located on the domain http://buketvkolet.bg , hereinafter referred to as the USER .
(2) In order to use the services of the e-shop buketvkolet.bg, the USERS must be 18 years of age or older.
II. SUPPLIER DATA
Art. 2. Information according to the Electronic Commerce Act and the Consumer Protection Act:
Name of the SUPPLIER: Packet Bouquet Ltd.
Headquarters and address of management: Sofia, zh.k. Dianabad, St. Pimen Zografgski 10, ap.16
Address for exercising the activity: Sofia, Vitosha, 7 Mogilata Str., Office 5
Correspondence data: Sofia, Vitosha, 7 Mogilata Str., Office 5
e-mail: buketvkolet@gmail.com mobile phone: 0894765365
Entry in public registers
Commercial Register at the Registry Agency with UIC 206356279 from 18.01, .2021
Supervisors:
Consumer Protection Commission
Address: 1000 Sofia, 4A Slaveykov Square, 3rd, 4th and 6th floors,
tel .: 02/980 25 24
fax: 02/988 42 18
hotline: 0700 111 22
Website: www.kzp.bg.
III. SERVICE CHARACTERISTICS
Art. 3. The service provided by the SUPPLIER to the USER is a service of the information society within the meaning of the Electronic Commerce Act.
The main characteristics of the Service are the following:
The SUPPLIER offers on the site buketvkolet.bg flowers and greenery that are not arranged.
The USER must clean, prepare and arrange them in his own unique way.
The SUPPLIER provides the USER with an online video, which serves as a guide to how the goods purchased by him can be arranged. The USER receives guidelines and instructions for storage and arrangement of the purchased goods.
The SUPPLIER also offers decorative elements, tools, vessels, flowers and others, which the USER can buy as a supplement to his order.
IV. PRICE AND METHOD OF PAYMENT
Art. 4. The prices of the goods and products indicated in the e-shop buketvkolet.bg are final and are in Bulgarian levs with all taxes and fees included.
Art. 5. Methods of payment:
- with online POS terminal
- cash on delivery or cash.
V. GENERAL PROVISIONS
Art.6. These General Terms and Conditions bind all USERS of the e-shop buketvkolet.bg.
By clicking the " Order " button, the USER agrees, fully accepts and undertakes to comply with these Terms and Conditions.
Art.7. By clicking on the " Order " button, the USER agrees to purchase the goods in his virtual " BASKET " - this action is legally binding. The USER receives confirmation of his order, from which moment the contract is considered concluded.
Art. 8. The USER enters into a contract for purchase and sale of selected goods and products offered in the online store buketvkolet.bg , as follows:
The USER registers in the online store buketvkolet.bg by providing the necessary data. He is obliged to provide the required and correct data, as well as to update them within 7 days of their change. The USER guarantees that the data provided during the registration process are correct, complete and accurate and will update them in a timely manner if the latter changes. In case the USER provides incorrect data or does not reflect changes in the period under the previous paragraph, the TRADER has the right to terminate the contract by terminating immediately and without notice the maintenance and access of the USER to his account in the online store buketvkolet.bg .
The USER enters the system for placing orders in the online store buketvkolet.bg by identifying with email and password, google or facebook profile.
The USER selects one or more of the goods and products offered in the e-shop buketvkolet.bg and adds them to his virtual " BASKET ". The USER can choose goods and products from the following two sections in the e-shop:
Section " BOUQUET IN A PACKAGE " - in this section the SUPPLIER offers for purchase products that the USER can arrange himself. With the delivery of the purchased products, the SUPPLIER will provide the USER with an online video for arranging the respective bouquet, as well as other necessary prescriptions at his discretion.
E-SHOP section - in this section the SUPPLIER offers for purchase decorative elements, tools, dishes, flowers and others.
The USER chooses the method of delivery and provides data for its implementation.
The USER chooses the method and time for payment of the price.
Art. 9. The SUPPLIER sends an email to the USER confirming that the order has been received.
VI. DELIVERY
Art. 10. The delivery is made by the SUPPLIER and is free within the city of Sofia, without the following neighborhoods:
Gorna Banya, Gorna Byana, Karpuzitsa, Mala Koriya area, Knyazhevo, Kiliite, Gardova Glava locality, Belovodski Pat village, American College, Acting Malinova Dolina, v.z. Malinova Dolina - Gerena, v.z. Bunkera, mt Detski grad, Gorublyane, NPZ Iztok, Dimitar Milankov, Abdovitsa, mt Battery, Benkovski, PZ Iliyantsi, Iliyantsi, Republika, Filipovtsi, Suhodol, Podlozishte area, the respective have the opportunity to take their products from an office located at the address: Sofia, Vitosha, 7 Mogilata Str., office 5
Art. 11. The USER has the right to indicate the time range for delivery, as well as the place of delivery. In case of specified incorrect or erroneous data for the delivery, the SUPPLIER is not responsible for the non-performance of the contract.
Art. 12. Immediately before making the delivery, the SUPPLIER calls the USER by phone for a reminder.
Art. 13. Within the delivery period, the SUPPLIER reserves the right to refuse the delivery of a confirmed order if it is established that there is no stock of the ordered goods and products. The SUPPLIER notifies the USER by phone or email at least one hour before the delivery time range. In case the goods and products are paid, the USER can choose between:
Refund of the amount paid by him, or
- deduction of the amount paid from the price of a new replacement order made within fifteen calendar days.
Art. 14. The goods and products are delivered to the delivery address specified by the USER , personally or to his representative. Upon delivery of the goods and products, the USER or his representative shall sign the accompanying documents. In case the USER is not found at the address indicated by him or does not seek delivery, the SUPPLIER is released from its obligation to deliver the ordered goods and has the right to withhold payment.
Art. 15. In the e-shop buketvkolet.bg , the SUPPLIER provides the USER with a standard form (according to Annex № 6 of the Consumer Protection Act) for exercising his right of withdrawal.
A standard form for exercising the right of withdrawal can be downloaded here .
The USER has the right to refuse:
- from the order made by e-mail and by phone no later than 4 days before the requested delivery day. If payment has been made so far, it should be returned by the SUPPLIER to the USER within 14 working days. The payment is refunded as the SUPPLIER uses the same means of payment used by the USER in the initial transaction, unless the USER explicitly agrees otherwise. If by this time the USER has not paid, he is released from his obligation to pay.
- The USER has no right to refuse the already made delivery of goods, which due to their nature cannot be returned or are subject to rapid wilting, or there is a danger of deterioration of their quality characteristics. In this sense, the USER cannot refuse and return flowers that are not well stored, namely not immersed in water with food immediately upon receipt, or are forgotten after delivery and as a result the flowers have withered and additions to them.
- The USER has no right to refuse the already made delivery of goods that have damaged packaging or commercial appearance.
- in all other cases than the above, the USER has the right, without paying compensation or penalty and without stating a reason, to withdraw from the distance contract within 24 hours from the date of receipt of the goods. The USER notifies the SUPPLIER by email and by phone. The USER is obliged to store the received goods in accordance with the storage requirements, with preserved commercial appearance. The USER and the SUPPLIER agree on the term and manner of return of the received delivery. In this case, the USER owes BGN 20 to the SUPPLIER for organizational costs.
Art. 16. At the time of receipt of the delivery the USER must check the contents of the box for violations in the appearance of flowers and greenery, occurred during transport, the USER must establish this in the presence of the courier and contact him to draw up a report for damaged shipment.
Art. 17. The risk of damage or loss of goods and products is transferred to the USER at the time of delivery to the delivery address specified by him. The SUPPLIER is not responsible for any loss or damage to the goods and products after they have been delivered in accordance with the agreed.
Art. 18. The ownership of the flowers and other elements passes to the USER with the delivery in accordance with the agreement and after the SUPPLIER has received full payment for it.
VII. CONFIDENTIALITY
Art. 19. The SUPPLIER collects a minimum number of personal data to ensure quality service to the USER.
Art. 20. The SUPPLIER guarantees the protection of the personal data of the USER and without his consent will not transfer them to third parties, except in cases provided by law. Any information provided by the USER is processed confidentially and in strict accordance with national and European legislation.
VIII. OTHER TERMS
Art. 22. The USER and the SUPPLIER are obliged to mutually protect their rights and legitimate interests, as well as to keep their trade secrets, which became their property in the process of performance of the contract and these general conditions.
Art. 23. The possible invalidity of any of the provisions of these General Terms and Conditions does not lead to the invalidity of the entire contract.
Art. 24. The current legislation in the Republic of Bulgaria shall apply to the issues not settled in these General Terms and Conditions.
Art. 25. In case of a dispute and failure to agree to resolve it out of court, the parties may refer the dispute to the competent Bulgarian courts and the Consumer Protection Commission.
Art. 26. The SUPPLIER may change these General Terms and Conditions at any time by updating the date of publication after the change.
These General Terms and Conditions have been accepted by the Manager of Bouquet in Kolet OOD and are in force since 18.01.2021. The general conditions were last updated on January 18, 2021. Upon each change and / or addition to the General Terms and Conditions, Bouquet in Kolet OOD updates the published General Terms and Conditions, which become mandatory for the Users and for Bouquet in Kolet OOD from the moment of publishing the respective update on the Site / Mobile Application.